TERMS OF SERVICE
THESE TERMS AND CONDITIONS APPLY TO ALL PURCHASES MADE ON THIS WEBSITE.
For any purchases made on this site, your contract will be with Inkdose Limited.
These Terms will apply to any contract between Inkdose for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. When we refer, in these Terms, to “in writing”, this will include e-mail.These Terms, and any Contract between us, are only in the English language.
INFORMATION ABOUT US
We operate the website www.inkdose.com. Inkdose Limited is a company registered in Spain (24253477T) whose registered office is at Grecia, 2, 18198 Granada).
Contacting us: You can also e-mail us via our help desk or contact our Customer Services team by telephone on +34 958 300 796 or by post to Inkdose, Grecia 2, 18198 Granada (Spain). If you are emailing us or writing to us please include details of your order to help us to identify it.
The images of the Products on our site are for illustrative purposes only. We attempt to describe our products as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it.
HOW WE USE YOUR PERSONAL INFORMATION
We make protecting your privacy a priority. All Inkdose orders are sent over secure connections using SSL to make sure your credit card and personal information are safe and secure. This Web site takes precautions to protect your information using Paypal secured server and services. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry – SSL that belongs to Paypal.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our Site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange a payment or refund (as applicable).
We reserve the right to limit quantities on certain items.
Online orders are normally processed within 5 business days (one week). We reserve the right to ship products at a later date, up to 28 days after purchase. We ship the prints worldwide. Our acceptance of your order will take place when we send you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you Dispatch Confirmation.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
OUR RIGHT TO VARY THESE TERMS
We amend these Terms from time to time.
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to an order which you have already made if that is necessary to reflect a change in relevant laws and regulatory requirements.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. However, this cancellation right does not apply if your purchase of a print includes a custom-made frame.
Your legal right to cancel a Contract starts from the date when we confirm despatch, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
Your Contract End of the cancellation period.
Your Contract is for a single Product.
The end date is 10 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 December and you receive the Product on 10 December you may cancel at any time between 1 December and the end of the day on 24 December.
Your Contract is for multiple Products which are delivered on separate days:
The end date is 10 days after the day on which you receive the last of the Products ordered.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is via our helpdesk. If you use this method we will e-mail you to confirm we have received your cancellation.
You can also contact us by any method shown above. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
If you cancel your Contract we will:
-refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
-not refund shipping and handling charges.
-make any refunds due to you as soon as possible and in any event within the deadlines indicated above:
(a) if you have received the Product and we have not offered to collect it from you: 10 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us;
(b) if you have not received the Product or you have received it and we have offered to collect it from you: 10 days after you inform us of your decision to cancel the Contract.
If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
If a Product has been delivered to you before you decide to cancel your Contract:
-then you must return it to us without undue delay and in any event not later than 10 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back, or return it to us at the address given above;
-unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.;
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms.
Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause below for our responsibilities when this happens.
Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
If you order Products from our site for delivery outside the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
Purchased items may be subject to customs duties and other taxes and charges upon entry into the destination country. Please note that these charges are not included in our shipping fees. Please also note that there may be delays due to customs and additional charges applied for this.
You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.5 for what happens if we discover an error in the price of Product(s) you ordered.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
All payments are taken in the Euro. All international payments apply the current exchange rate. All orders shipped within Spain are charged the standard VAT tax of 21%. If you’re ordering from another country other than Spain, you will not be charged with a sales tax.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
Our site contains a large number of Products. It is always possible that, despite our efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you [in writing] to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
HOW TO PAY
Our payment system offers two secure payment options using Credit Cards (Visa, MasterCard, American Express) or your Paypal account. If you need to do a bank wired, email us and we give you the account details.
Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card when you submit your order.
All products remain in the property of DRAW A LINE until full payment has been received.
The following terms apply to purchases using our Gift Vouchers:
-Each of our Gift Vouchers has a unique reference code. For purchases online, the code must be quoted.
-Our Gift Vouchers may be exchanged for Products: where the Product(s) being purchased are of a higher total price than the Gift Voucher, you must pay the difference by debit card or credit card.
-Where the Product(s) being purchased are of a lower total price than the Gift Voucher, the difference will be credited to you for use on your next purchase. No part of a Gift Voucher can be exchanged for cash.
LIABILITY TO CUSTOMERS
Inkdose is always liable without limit for damages for cases of culpable injury to human life or health or personal injury, regardless of whether the injury was the fault of the registry itself, or its legal representatives or agents.
Liability for loss or injury caused by ordinary negligence by violating a primary or substantive obligation (an essential contractual obligation which makes possible regular performance of the contract and which the other parry to the contract can regularly rely on) is limited to typical and foreseeable damages.
The Restrictions of this paragraph shall also apply to the legal representatives and vicarious agents of Inkdose if claims are made directly against them.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
All artwork appearing on this website are copyrighted and/or trademarked by the artists. Images used on this website are reproduced with express permission of the artists and Inkdose. Use of images from this website, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site without the express written permission of Inkdose and the artist is strictly prohibited.
Inkdose provides the materials on this website “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Inkdose expressly disclaims any duty to update or revise the materials on this website, although Inkdose may modify the materials at any time without notice. By your use of this website, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website. You further acknowledge that Inkdose shall not be liable for any damages of any kind related to your use of this website.
LINKS TO OTHER WEBSITES AND SERVICES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
OTHER IMPORTANT TERMS
Unless otherwise specified, this website and the contents thereof are displayed solely for the purpose of promoting Inkdose’s products and services available in Spain and elsewhere. This website is controlled and operated by Inkdose from its offices in Granada, Spain. This Agreement shall be construed in accordance with the laws of Spain, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Granada. These terms are effective unless and until terminated by either you or Inkdose. This Agreement may be terminated at any time by Inkdose.